CUSTOMER CARE
Returns & sizing exchanges
Please review the conditions before placing an order.
Limited returns only
Our products are made to order. We accept return requests only for damaged, defective, misprinted or incorrect items, or for an eligible sizing exchange. We do not accept change-of-mind returns.
Request within 14 days
Contact TOONSKULL within 14 calendar days of delivery with your order number, the affected item and a description of the issue. For product problems, include clear photos of the item, the issue and any relevant packaging. For sizing exchanges, include the size received and the size requested.
New and unworn condition
Items must be new, unworn, unwashed and unaltered, with original tags and packaging where supplied. Items with signs of use, odors, stains or customer-caused damage are not eligible. A defect or damage present on arrival does not itself disqualify an otherwise eligible claim.
Sizing issues
Eligible sizing requests are handled as exchanges for another size of the same item, subject to availability. Sizing-only requests are not eligible for a refund. Customers are responsible for return shipping and replacement shipping when the size ordered was supplied correctly. Any shipping charge will be confirmed before the exchange proceeds.
Product problems
After reviewing an approved damage, defect, printing or incorrect-item claim, we will arrange a replacement or an appropriate refund. We cover required shipping for our error or an approved product defect. Do not return a damaged item unless instructed; photos may be sufficient.
Approval before sending
All returns and exchanges require approval and return instructions from TOONSKULL. Do not send items directly to Printful or to the address printed on a package without our instructions. Unauthorized returns are not accepted.
When a return is required, the item must be sent within 14 calendar days of approval. We will inspect it before completing the approved exchange or refund. Approved refunds are issued to the original payment method; bank processing times vary.
Nothing in this policy excludes or limits consumer rights that cannot be waived under applicable law.
Contact TOONSKULL
For order questions, shipping help, product problems or sizing exchanges, email chandler@carsonbrands.com. Include your order number and the details of your request. Contact us before mailing any return; we will provide instructions after approval.